What is the estimated delivery time?
Delivery is usually within 7 days of ordering, in case of custom products, the average delivery time is around 3-5 weeks.
Are there any shipping charges or any additional hidden charges?
No, the price of the product in our platform includes shipping charges.
What should I check when the product is delivered to me?
1.Please check for any breakages, cracks, chip offs or peel offs. In case of lack of lustre or shine, our delivery team will be able to fix it for you.
2.When it comes to assembled products, please make sure that the delivery team assembles the product.
3.When it comes to wall installation or products that will need to replace existing products, please make sure that you are prepared beforehand and that there is enough provision and permission to carry out the installations.
4.Also, ensure that the products that need to be placed on the floor are kept on even surfaces.
5.Please test the product, sofas, chairs, cots etc by sitting / laying on it to ensure that the product is stable with your weight on it.
6.Though we ensure that the external and internal surfaces of the products are free from splinters and rough areas, but our emphasis will remain on the external surface.
7.Wood has natural qualities such as differing grain patterns, minimal stain differences and small knots – small knots which structurally don’t impact the product will be fully filled with putty and polished to make sure that they don’t hamper the product; knots that alter structural stability of the product would be rejected at the quality control stage; differing grain patterns and stain differences are generally acceptable on hard wood products
8.Hard wood products may expand slightly during the summer months because of which some drawers may get stuck. This is normal, and nothing to be worried about. Reach out to our customer care team with your request, and our after-sales service team will come by and minimise the expansion by sanding the sides of the product.
9.Once the product is delivered and our delivery team leaves your location, we will be able to only honour manufacturing defects and other fair usage breakages as outlined in the warranty policy.
What if I receive a damaged product?
In case you receive a damaged product (damage as defined above), please bring it to the notice of the delivery personnel immediately. In case you notice an issue later, please call us or write to us at ??
Our team will assess the damage and get back to you within 2 business days. Depending on the degree of damage, we will either repair the product, or offer you a replacement.
Can I cancel the order?
In cases where you have to cancel the order for products that are in stock, we will honor it and in cases where the cancellation is late and the product has already been prepared or when the product is delivered, then we will not be in a position to cancel the order. In such cases, you will forfeit the advance amount paid for the product.
Once we have delivered the product and left the customer’s premises, we will not be able to accommodate any cancellation or replacement requests We recommend that customers be present at the time of delivery to check for any possible manufacturing defects. Should there be any, please inform the Service Associate. Our delivery staff will assist you with any questions you may have.